Aston Villa Season Ticket Refund Details
After the news that Premier League clubs have unanimously voted to resume contact training as ‘Project Restart’ moves to phase two and earlier indications that Sky Sports would start to unpause their Sports channels next month, the 2019/20 season looks likely to spark into life again.
Bar a second wave of the Covid-19 infection, the Premier League will continue, albeit without what we are constantly reminded to be the ‘lifeblood of the game’ – the fans.
With Villa Park destined to be empty for the foreseeable future, Villa today followed the majority of Premier League clubs in announcing the options in rebating Villa’s remaining six home games of the 2019/20 season.
If you have any queries or have purchased tickets online or over the phone and require a refund, supporters are encouraged to contact the ticket office via email at firstname.lastname@example.org.
If your enquiry is urgent, phone lines will continue to be answered between 10am-4pm, Monday to Friday, by a skeleton staff working from home on 0333 323 1874.
The club statement on refunds:
Aston Villa can confirm supporters will be reimbursed for our six remaining home matches in anticipation of the current Covid-19 pandemic forcing the 2019/20 season to finish behind closed doors.
Supporters who have been impacted will either be provided with a refund, an e-voucher which can be used against future purchases or make a donation to the Aston Villa Foundation.
Season Ticket holders will receive a refund or an e-voucher for the six matches while supporters who purchased individual match tickets will also receive a refund.
Email communications will be sent out to supporters, including Claret and Club members, detailing further information and a set of accompanying FAQs. Supporters are kindly asked to ensure that the email address on their account is up-to-date and accessible. This can be checked by logging in to the online account.
Hospitality guests who are members or have purchased individual match packages will also be refunded or provided with an e-voucher. Hospitality staff will be contacting the latter with further details while communications will also be sent out to members.
Please be aware that there are very limited staff available to answer calls to the ticket office so supporters are advised to wait for the email communications and FAQs before contacting the club with any queries.